Introducing Comfort Concierge

We’re super excited to launch our new Comfort Concierge experience! A complimentary service to help you source those products that may be a little harder to find.  Our Comfort Concierge team are your own personal shoppers so if you’ve had your eye on something and can no longer see it on the website, or in your size, our Comfort Concierge team can help!

We sat down with Sarah, our Comfort Concierge team leader, to discuss her role and the experience a little more.

Q: “Hi Sarah, we’re super excited to chat with you today about your role in the Comfort Concierge team! Could you please tell us a little bit about what your role entails?”

A: The Comfort Concierge service aims to provide our customers with an enhanced shopping experience and puts a strong emphasis on helping customers locate the products they want or need! Basically, if there is a product you’re dying for, we will source across the entire company’s stock holding to get that to you!”

Q: “How long have you been at Pillow Talk?”

A: I started with the Customer Care team in August 2020 and have recently moved across & assisted in building our Comfort Concierge in late May 2022.

Q: “What’s your favourite part of the role?”  

A: I have 2 favourites. First is, being able to find the hard-to-get product for a customer, problem solving how we can get the QCS from Mackay down to Bendigo. And second is, that I get to pack the orders myself and write each customer a note from me, to them.

Q: “If you had to describe what you do in once sentence, what would it be?”

A: If a customer is not able to purchase online or in-store due to stock availability, it is my job to locate the stock and work out how to get it to the customer.

Q: “Has there been an order that was a little more challenging than usual?”

A: We had a customer who was desperate to buy one of our bigger floor rugs, which had recently sold heavily in almost all our stores! We eventually found one up in Central QLD, and the customer was based in WA. So we had the product put on our PT trucks to come back to the warehouse, and we shipped it out from there!”

Q: “How long can customers expect the process to take?”

A: Depending on where the stock and customer is located, times vary. However, we are averaging around about 5 business days from date of enquiry to dispatch date.

Q: “What’s something you would love customers to know about this service?”  

A: Just how easy it is for them! Kick back and let us chase the product down for you, we will do the hard yards!

Q: “And lastly, what’s your current favourite product & why?”   

A: The Briella Pink Champagne Coupe Glasses! They are perfect size to pair back with Mr Consistent, and they’re PINK!

To access your personal shopper email comfortconcierge@ptpl.com.au and allow our team to work their magic. If there is one available, they’ll find it for you, and, they’ll arrange delivery!